Returns & Refunds
Our return policy provides you with a refund or exchange when you return your product purchase* within 30 calendar days from the date you received it. Retreats and workshops are not eligible for a refund after the event has passed.
To be eligible for a return, product must be new and unopened and in the same condition in which you received it and accompanied by an original receipt. Buyer is responsible for return shipping costs and tracking of the return shipping thereof. Tracking & Insurance are recommended as once you attempt to return your package you are responsible for the package and it’s contents.
*Sale items and digital products are final sale and cannot be returned.
Once we receive your item, we will provide notification of the status of your refund after inspecting the item. Products where the original shrink wrapping is opened cannot be accepted nor will partial refunds be applied for opened items.
In the event you return a package with multiple items, for example a new planner package and one or more items are no longer in the original shrink wrapping the individual items where the shrink wrapping is opened will reduce your potential refund. The regular retail amount of the individual item will be the price used to deduct from your refund. We offer discounted bundled pricing on new planners, and annual refills etc… Once one aspect of the bundled pricing is deemed not suitable for re-sale we will reduce your refund by that item’s individual retail cost as that package or bundle can no longer be resold as a package or bundle.
Dated material and calendar tabs from future months and years are eligible for a refund. If your package being sent for refund is received anywhere in the existing month only months that have not begun will be credited or applied to your refund. In the event you return for example monthly calendar tabs, only future months that have not begun will be credited. A pro-rata formula will be applied to your refund for any months that have not begun.
Upon return and inspection your approved return amount or credit will be issued in the same form as the original payment. Original shipping costs will only be refunded if the return is a result of our error. For credit cards, please allow two billing cycles for credit to appear on your statement.
All non-defective items are subject to a 10% restocking fee, which will be deducted from your refund. Original shipping and handling costs will only be refunded if the return is a result of our error.
How To Return Your Item
To return an item to us, please mail it to the following address:
The Byrd Group LLC Returns
C/O Positive Printers
3555-A Centre Circle
Fort Mill, SC 29715 USA
Please contact Support at (254) 300-1909 for more information on returning an item.